Introducing Tendem:
The first Hybrid AI + Human agent
Tendem is a hybrid AI + Human agent that combines AI automation with human expertise to deliver business-ready results. It automates the entire workflow—from task breakdown to expert matching and quality verification—resulting in higher-quality outputs than AI-only tools and faster, better results than human-only marketplaces.
Tendem performance validation
To assess Tendem's success, we conducted rigorous in-house testing across 94 diverse, hard real-world business tasks. The benchmark measures client-perceived outcomes across three key dimensions: result quality, execution time, and price.
Tendem Internal Benchmark
Benchmark Composition: 94 tasks across four key business functions
The success of the Tendem Agent is rooted in its process, which ensures human judgment is applied precisely where the AI is most brittle.
Testing across 94 complex business tasks reveals that a Hybrid AI + Human approach solves the "last mile" problem of quality.
74.5%
Tendem
53.2%
Upwork
40.4%
ChatGPT Agent
16.4 hours
Tendem
35.0 hours
Upwork
ChatGPT Agent
Tendem Benchmark Insights
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Quality First
Tendem improves the overall Good rate by +21.3 percentage points (pp) versus Upwork. The largest quality gain is in Completeness (+22.3 pp), indicating that step-gates prevent omissions and enforce acceptance criteria.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 48 48" xmlns="http://www.w3.org/2000/svg"><path d="M 19.004 38 C 16.376 38 13.905 37.501 11.593 36.504 C 9.281 35.507 7.269 34.153 5.559 32.444 C 3.849 30.734 2.495 28.723 1.496 26.412 C 0.499 24.101 0 21.631 0 19.004 C 0 16.376 0.499 13.905 1.496 11.593 C 2.493 9.281 3.847 7.269 5.556 5.559 C 7.266 3.849 9.277 2.495 11.588 1.496 C 13.899 0.499 16.369 0 18.996 0 C 21.624 0 24.095 0.499 26.407 1.496 C 28.719 2.493 30.731 3.847 32.441 5.556 C 34.151 7.266 35.505 9.277 36.504 11.588 C 37.501 13.899 38 16.369 38 18.996 C 38 21.624 37.501 24.095 36.504 26.407 C 35.507 28.719 34.153 30.731 32.443 32.441 C 30.734 34.151 28.723 35.506 26.412 36.504 C 24.101 37.501 21.631 38 19.004 38 Z M 19 35 C 23.467 35 27.25 33.45 30.35 30.35 C 33.45 27.25 35 23.467 35 19 C 35 14.533 33.45 10.75 30.35 7.65 C 27.25 4.55 23.467 3 19 3 C 14.533 3 10.75 4.55 7.65 7.65 C 4.55 10.75 3 14.533 3 19 C 3 23.467 4.55 27.25 7.65 30.35 C 10.75 33.45 14.533 35 19 35 Z M 19 19 M 13.5 28.5 L 24.5 28.5 L 24.5 25.5 L 16.5 25.5 L 16.5 20.5 L 24.5 20.5 L 24.5 9.5 L 13.5 9.5 L 13.5 12.5 L 21.5 12.5 L 21.5 17.5 L 13.5 17.5 Z" fill="rgb(0, 0, 0)" height="38px" id="BcnBDrDKh" transform="translate(5 5)" width="38px"/></svg>)
Speed
Tendem cuts the median total time by an impressive 53% compared to the human-only baseline. This is driven by faster connection and execution times.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 48 48" xmlns="http://www.w3.org/2000/svg"><path d="M 19.004 38 C 16.376 38 13.905 37.501 11.593 36.504 C 9.281 35.507 7.269 34.153 5.559 32.444 C 3.849 30.734 2.495 28.723 1.496 26.412 C 0.499 24.101 0 21.631 0 19.004 C 0 16.376 0.499 13.905 1.496 11.593 C 2.493 9.281 3.847 7.269 5.556 5.559 C 7.266 3.849 9.277 2.495 11.588 1.496 C 13.899 0.499 16.369 0 18.996 0 C 21.624 0 24.095 0.499 26.407 1.496 C 28.719 2.493 30.731 3.847 32.441 5.556 C 34.151 7.266 35.505 9.277 36.504 11.588 C 37.501 13.899 38 16.369 38 18.996 C 38 21.624 37.501 24.095 36.504 26.407 C 35.507 28.719 34.153 30.731 32.443 32.441 C 30.734 34.151 28.723 35.506 26.412 36.504 C 24.101 37.501 21.631 38 19.004 38 Z M 19 35 C 23.467 35 27.25 33.45 30.35 30.35 C 33.45 27.25 35 23.467 35 19 C 35 14.533 33.45 10.75 30.35 7.65 C 27.25 4.55 23.467 3 19 3 C 14.533 3 10.75 4.55 7.65 7.65 C 4.55 10.75 3 14.533 3 19 C 3 23.467 4.55 27.25 7.65 30.35 C 10.75 33.45 14.533 35 19 35 Z M 19 19 M 13.5 28.5 L 24.5 28.5 L 24.5 20.5 L 23 19 L 24.5 17.5 L 24.5 9.5 L 13.5 9.5 L 13.5 12.5 L 21.5 12.5 L 21.5 17.5 L 17.115 17.5 L 17.115 20.5 L 21.5 20.5 L 21.5 25.5 L 13.5 25.5 Z" fill="rgb(0, 0, 0)" height="38px" id="YBTkOeFGP" transform="translate(5 5)" width="38px"/></svg>)
Closing the Gap
For ambiguous, multi-document, or spec-heavy tasks, the hybrid step-gates substantially cut omission/fabrication errors, solving the "last-mile gap" where AI-only systems fail.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 48 48" xmlns="http://www.w3.org/2000/svg"><path d="M 19.004 38 C 16.376 38 13.905 37.501 11.593 36.504 C 9.281 35.507 7.269 34.153 5.559 32.444 C 3.849 30.734 2.495 28.723 1.496 26.412 C 0.499 24.101 0 21.631 0 19.004 C 0 16.376 0.499 13.905 1.496 11.593 C 2.493 9.281 3.847 7.269 5.556 5.559 C 7.266 3.849 9.277 2.495 11.588 1.496 C 13.899 0.499 16.369 0 18.996 0 C 21.624 0 24.095 0.499 26.407 1.496 C 28.719 2.493 30.731 3.847 32.441 5.556 C 34.151 7.266 35.505 9.277 36.504 11.588 C 37.501 13.899 38 16.369 38 18.996 C 38 21.624 37.501 24.095 36.504 26.407 C 35.507 28.719 34.153 30.731 32.443 32.441 C 30.734 34.151 28.723 35.506 26.412 36.504 C 24.101 37.501 21.631 38 19.004 38 Z M 19 35 C 23.467 35 27.25 33.45 30.35 30.35 C 33.45 27.25 35 23.467 35 19 C 35 14.533 33.45 10.75 30.35 7.65 C 27.25 4.55 23.467 3 19 3 C 14.533 3 10.75 4.55 7.65 7.65 C 4.55 10.75 3 14.533 3 19 C 3 23.467 4.55 27.25 7.65 30.35 C 10.75 33.45 14.533 35 19 35 Z M 19 19 M 21.5 28.5 L 24.5 28.5 L 24.5 9.5 L 21.5 9.5 L 21.5 17.5 L 16.5 17.5 L 16.5 9.5 L 13.5 9.5 L 13.5 20.5 L 21.5 20.5 Z" fill="rgb(0, 0, 0)" height="38px" id="K2WI6uh6i" transform="translate(5 5)" width="38px"/></svg>)
Underlying Strength
Tendem's autonomous AI agent is competitive on web browsing/tool-use and close to leading models on hard knowledge, providing a solid backbone for the hybrid system.
External Industry Benchmarks
Tendem’s AI agent — tested in fully automated mode without any human input — performs on par with leading AI systems on standard industry benchmarks:
System
Humanity’s Last Exam
GAIA
Tendem’s AI Agent
71.0%
39.0%
78.2%
ChatGPT Agent
68.9%
41.6%
—
ChatGPT Deep Research
51.5%
26.6%
67.4%
Manus
—
—
73.4%
Contributors
Toloka AI
Toloka AI