Airlines
Airline customer care agent supporting frontline teams in managing passenger booking servicing, changes and cancellations, ancillaries, payments, refunds, travel credits, check-in issues, complaints, and loyalty support.
150
Test cases
36
Agent tools
Domain agentic intelligence index
We test models on private, non-contaminated tasks.
Here's what we found.
Composite pass^5 score across Tool use evaluations (higher is better).
Error bars show 95% confidence intervals.
Scaling curves
K = 1…5 runs
pass^k — Consistency
% tasks passed in every one of k runs.
Task difficulty distribution
Tasks bucketed by aggregate success rate
Buckets show difficulty tiers based on aggregate of models results.
100%
0 of 150 tasks (0%)
0
75%+
1 of 150 tasks (1%)
1
50%+
49 of 150 tasks (33%)
49
25%+
98 of 150 tasks (65%)
98
0%
2 of 150 tasks (1%)
2
Example task
User Request
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Correct Agent Solution
What Is Tested
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